Pokiez Privacy Policy

At Pokiez, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, and play across our gaming platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use Pokiez Casino, and what rights you have regarding your personal data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

Here at Pokiez, we collect several categories of information to provide you with a secure and personalized gaming experience. When you complete the Pokiez register process, we ask for details such as your full name, date of birth, email address, phone number, residential address, and preferred currency. Our Pokiez Casino platform also collects financial information when you make a Pokiez deposit or request a Pokiez withdrawal, including payment method details and transaction history.

• We gather identity verification documents such as government-issued ID, proof of address, and payment source verification
• We track your gameplay activity across our Pokiez slots, live casino, and table games to monitor fair play and compliance
• We record technical data including IP address, device type, browser, and login timestamps whenever you login to Pokiez
• We collect communication records when you contact our customer support team via email or live chat
• We store your marketing preferences and responses to our Pokiez bonus and promotional offers

Information Collected Automatically

We at Pokiez use cookies and similar tracking technologies to monitor site performance, remember your preferences, and understand how you navigate our Pokiez online casino. This includes session data, pages visited, referral sources, and interactions with our Wheel of Luck feature and loyalty program. Our cookie usage is covered separately in our Cookie Policy, which we encourage you to review.

How We Use Your Information

Our Pokiez platform uses the information we collect for several legitimate business purposes. We process your data to verify your identity, prevent fraud, comply with licensing obligations under our Curaçao license, and ensure responsible gambling practices are maintained. We use your deposit and withdrawal information to process transactions securely and to enforce our withdrawal limits and pending time requirements.

• We use your data to manage your VIP Club status and calculate loyalty point conversions
• We analyze your activity to tailor Pokiez bonus codes, free spins, and personalized offers
• We use your contact details to send account notifications, security alerts, and promotional communications where you have consented
• We rely on your information to investigate disputes, complaints, or suspected breaches of our terms
• We process data to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations

Legal Basis for Processing

We at Pokiez process your personal data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations, and, where applicable, your explicit consent. For marketing communications, you may withdraw your consent at any time by updating your account preferences or contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, our Pokiez Casino platform may share information with trusted partners who help us operate our services effectively.

• We share data with payment processors to facilitate your Pokiez deposit and Pokiez withdrawal transactions
• We work with identity verification providers to confirm your age and identity
• We share information with regulatory authorities when legally required under our Curaçao licensing framework
• We may disclose data to our game providers, including KA Gaming, Pragmatic Play, and Betsoft, solely for gameplay functionality
• We share limited data with marketing and analytics partners to improve our services

Data Retention

Our Pokiez team retains your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. We at Pokiez typically retain financial and verification records for a minimum period required by applicable gambling regulations, after which the data is securely deleted or anonymized.

Data Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our Pokiez infrastructure uses encryption protocols for sensitive data, including payment information submitted during a Pokiez deposit or Pokiez withdrawal. While we take extensive precautions, no system is completely immune to risk, and we encourage you to use strong passwords and safeguard your own login credentials whenever you login to Pokiez.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We at Pokiez are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request the deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at support@pokiez.com, and we will respond within a reasonable timeframe.

International Data Transfers

As our Pokiez online casino serves players across Australia, New Zealand, and Canada, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in line with applicable data protection standards.

Responsible Gambling and Data Use

We use certain data points to support responsible gambling tools, including deposit limits, self-exclusion options, and activity monitoring. Our goal is to identify patterns that may indicate problem gambling behavior and to offer appropriate support, including links to responsible gambling resources.

Children's Privacy

Pokiez Casino is strictly intended for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our terms and conditions.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, how to login to Pokiez securely, or how to manage your privacy preferences, please reach out to our support team via email at support@pokiez.com or through live chat, available 24/7.